To equip team leaders or managers with the knowledge, understanding and skills to confidently manage health, safety and well-being within their teams. This will protect your staff and business, as well as comply with the law. 

We will be covering following contents:

• Main duties of employers and employees, and penalties for non-compliance
• The health and safety policy
• General principles of prevention
• Risk assessment and risk control
• Monitoring of health, safety and welfare
• Accident investigation, reporting, recording
• Emergency arrangements
• Health and safety culture
• Human factors affecting health and safety behaviour at work
• Interpersonal skills to drive health and safety performance
• Mental health
• Customers service survey
• Price range for products
• New business modules for customers
• Customer expectation survey
• New products and services
• Pricing the products
• Business development consultancy
• Small business marketing consultancy
• Consulting the business for new product
• Consulting new products for market